Let’s start with question – what is it Tokyo Otaku Mode?
This store appeared about four years ago [in 2012] and is a Japanese company based in the USA and branch in Tokyo.
Founded and represented by Tomo Kamei.
Initially, Tokyo Otaku Mode was similar to Groupon. They had limited quantity products and special prices. In a short time they began to function as a normal shop with a lot of wonderful products.
TOM works directly with a number of the Japanese manufacturers and have access to figures, gadgets from Manga & Anime. Wide range Japanese Stationery, Cosplay, Figures, Artbooks, Home Accessories, CD/DVD/BD, Plushies and more.
The most important aspect is the buy here only original and licensed products.
Now let’s move to the order.
That was joint order with my wife and her sister. We have ordered 2x big stuffed animals Hige Manjyu Fuku Plushies, 2x boxes with Nendoroid Petite [Rage of Bahamut, Love Live! Angelic Angel Ver.] and 1x Suction Stands 1.5 (Crystal Clear).
The ordering process was quick, website is neat and esthetic. Only two things, product filter need some improvements little bit UI [User Interface] and more UX User Experience]. Existing filter options are not very intuitive. Users would like to filter products, categories, anime series, type, prices, by new, in stock, out of stock. Second problem is when you want to order pre-order and product available in store. In that case, shop should offer an option with a choice of shipping. Example I have in my basket figure with pre-order available from May and other figure available immediately. If I would like save money on shipping I prefer that my whole order will be sent together with pre-order. This could be a nice option. Give users a choice ship half order now and pre-order later or everything later. Flat design makes the site not heavy. Each product has images and a description, the name of the manufacturer. It is worth emphasizing that in the store you can find a lot of promotions and every shopping we are rewarded by TOM points. TOM points are converted to dollars. You can use them as a discount on the next purchase.
After adding products to the shop cart they are locked it for 15 minutes. It means that your products are reserved for you, no one else will buy them before you. You can continue navigation through website, your products will be still reserved. If you will be inactive on the site for more than 15 minutes, your basket will be cleared.
After adding all the products to the cart we must fill in delivery address and choose a payment method. Available payment methods: Card and PayPal. As for the method of shipping is addicted from where dispatch If this is from USA delivery is by USPS. If from Japan this is EMS or SAL. EMS is faster than SAL but cost more. In our case, the order qualified for free shipping by EMS. It is worth to check who in your country supports such a package. We live in England and with us EMS is by ParcelForce.
After making an order shop will prepare it very quickly. Every product was available and as it was not preorder, preparation the package and shipping does not exceed more than one working day.
It remained only to wait.
What must be remembered when you place order and why your shipment may take more time?
Let us remember also that each country imposes customs fees and taxes for parcels from outside the country. In our case, the package come to UK within 3 days from the dispatch in Japan. Then waited for the calculation of the tax, here is some process. Remember don’t blame shop it is not dependent on them. When you see an tracking the package is in your local branch and not in the International Hub, call and ask for payment reference number. Otherwise, you need to wait until ParcelForce send you a letter with this number. Call them is faster than wait for a letter.
Delivery time
Order arrived in the branded box with OtakuMode logo, everything safely packed with some gratis items like: poster, sticker and document folder. And of course, as we know, the long-awaited order: plushies and figures.
Shop support
I really like the support. You can always get fast answer on every question, they are very helpful. For our misfortune one plush came with a small defect. He had a hole on a head, through it filling come out. I decided to write to the store by sending them the pictures how is that look. I asked what you can do with that. They reacted faster than you ever could have hoped for. Support immediately rewarded a few TOM points and sent the new plush for my wife. It was very nice.
Tokyo Otaku Mode this is big plus for you. For the best support and care for each client.
Definitely this were not the last shopping from Tokyo Otaku Mode.
Right now we placed a pre-order for the Nendoroid Gatchaman Crowds Utsu-tsu and we look forward when will be available.
Thus. Do not be afraid to do the shopping in Tokyo Tokyo Otaku Mode. I highly recommend to anyone.
In addition, everyone who registers from my reference link will receive a $ 5 TOM points.
Register account here!!!
P.S
Every purchase over $ 100 qualifies for free shipping.
